FREQUENTLY ASKED QUESTIONS
The Answers You Need
WHAT ARE THE PAYMENT OPTIONS?
You can pay via credit card, PayPal, and direct deposit. We are waiting for approval for Afterpay.
WHAT IS YOUR RETURN POLICY?
We donot offer a return or refund policy due to the nature of the items - pdf and audio downloads. Our other products of a personal nature also come under our no return or refund policy.
If there is something is wrong, PLEASE contact us about it as we will try our best to rectify it; email@example.com
MISSING / LOST ORDERS?
When placing your order, please triple-check the email address and postal address for physical items as it cannot be changed after.
Tracking is on all posted items. If a package is lost, we will undertake an investigation and keep you up-to-date on its progress.
DOES THE WHOLE FAMILY HAVE TO BE INVOLVED TO GET BENEFITS?
While we'd wish that the whole family will be involved, we understand this can be challenging.
Not all members have to be involved. In fact, just one adult implementing the strategies, understanding, and points of view will see benefits to the whole family unit. One child learning more about themselves and what might be happening for others will also see benefits.